IT Support Senior Engineer
Over onze klant
We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium.
A successful IT-Support Senior Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services.An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.
Functie- Provide top-tier customer service for IT-related issues;
- Act as a Subject Matter Expert for major tech platforms;
- Diagnose and resolve software and hardware problems;
- Implement infrastructure solutions;
- Perform root cause analysis and develop long-term solutions;
- Maintain accurate documentation and IT-systems;
- Collaborate effectively across the organization
- Keep an eye on and oversee services that are used on a daily basis, help with incident and problem management by using a continuous service improvement strategy;
- the environment, needs, and intended results of the client;
the importance of consistently interacting with all parties involved in order to establish trust (client, development teams, and partner service providers); certain technologies that support services that are promoted; prioritisation: what matters and why; Impact: the way a change or service impacts the mission; Market trends, industry insights, and new technology.
Profiel
Required Skills- Expertise with Google Cloud and Workspace;
- Strong communication and documentation skills;
- Extensive IT-support experience;
- Knowledge of various operating systems;
- Proficiency in business productivity suites;
- Driver's licence;
- Linux/Unix experience;
- Technical project delivery background;
- ITIL-certification.
- An employment contract of 36 to 40 hours per week, starting with a one-year contract, with prospects for a permanent position;
- A salary between €4.000,00 - €4.500,00 gross per month based on a full-time employment;
- 25 vacation days (with the option to purchase 5 additional leave days);
- Access to a pool car or travel expense reimbursement (minimum 10 km and maximum 30 km one way);
- A work-from-home arrangement including compensation;
- Nice extras such as a corporate fitness arrangement, birthday and Christmas gifts;
- A wide range of online training for personal development;