Onsite Support Engineer

Overview:

NSC Global is currently looking for an Onsite Support Engineer to join our growing company.

Please review our website at www.nscglobal.com for more information on our organization.

Responsibilities:

• A 4-year degree in Computer Science, Engineering, or related discipline
• 0-2 years technical support experience in a computer-related area
• Working knowledge of commonly used concepts, practices, and procedures in the related field. Awareness of at least one of the following infrastructure support components:
• Company standard desktop, tools & utilities,
• IT networks and voice services,
• Thin Client technology (Citrix),
• Ticket handling tools/cross team troubleshooting;
• Understanding of IT Service Management concepts
• Strong verbal communication skills, including the ability to document operations procedures
• Strong customer service skills and the ability to deal all types of customer service requests
• Good analytical, communication, problem solving, and organizational skills
• Ability to effectively work independently and in a multi-cultural team environment
• Ability to effectively interact with a diverse user base
• Ability to work in a manufacturing environment with sensitivity safety and physical security
• Fluent in local language and in English
• Highly organized, result oriented, self-motivated and proactive
• Analytical, solution minded and delivery focused
• Driving license

Success Factors:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust and respect, and understand customer perspective) along with the following:

• Attention to detail
• Problem resolution capabilities
• Communication skills/ability to share Information
• Learning capabilities
• Drive to take responsibility