Junior Research Manager CX
Business Lead Customer Experience
+31 6 2902 3349
Maarten.vandenbroek@blauw.com
40 hours
Junior
Junior Research Manager CX
Start your career at Blauw, the leading research agency for Customer Experience! Are you an ambitious starter who would like to gain on-the-job experience at a leading research agency in the heart of Rotterdam? Would you like to see the results of your work reflected in the services of our clients such as Rabobank, NS, Vodafone Ziggo and public service providers?This is your chance to make an impact!
What will you do?
You will work within Blauw's Customer Experience team, which helps organizations in the Netherlands improve their services and create enthusiastic and loyal customers. You will have the opportunity to:
- Gain versatile experience: Work with different research methods and clients so that you discover where your strengths and interests lie.
- Grow and specialize: As you gain more experience, you gain more responsibility and can specialize in a direction that suits you best.
- Contribute to impactful projects: Your investigations contribute to excellent services that make life a little easier and more fun.
In this role, you will be involved in the entire research process from the beginning:
- Collaborate and learn: Together with a senior researcher, you will figure out how to use customer experience surveys to help clients further improve their services.
- Setting up and managing research: You will be responsible for setting up research and project management from A to Z. You will draft questionnaires or devise assignments for online communities. You will also supervise the execution and ensure quality.
- Client Communication: You proactively keep clients informed of progress and coordinate schedules and next steps.
- Analysis and reporting: Together with a senior researcher, you analyze the results, whether from a dataset or stories from an online community. You translate these insights into a report that provides valuable guidance for the client.
- Evaluation and improvement: After the presentation of the results, you evaluate the project and your own contribution with both your team and the client. Together you discuss what went well and where there is room for improvement.
We are a match if:
- You are a curious and driven junior researcher with a passion for customer experience
- You are naturally curious about what makes customers happy and how to become more customer-centric
- You already have some experience with SPSS then this is a plus, but not a requirement
- You are eager to learn, ambitious and have the drive to continuously develop yourself
- A dynamic entry-level position with a leading research firm.
- Personal development: You will have plenty of room to develop yourself, with guidance from experienced colleagues and access to Blauw's training program.
- Flexibility and freedom: At Blue, you can determine your own route to success, with flexible working hours and the freedom to grow in the direction that most appeals to you.
- An inspiring work environment in the middle of Rotterdam, together with enthusiastic and ambitious colleagues.
Develop yourself
It is important to us that you continue to develop yourself. Employees are given the space to deepen knowledge and the freedom to choose their own route to success.
Cool club people
You'll work with colleagues who want to move forward and encourage each other to make it ever a little better, smarter or easier for our customers and ourselves.
Most beautiful workplace in RotterdamYou can use our mega terrace above City Hall Square to work, have lunch, coffee, meetings or exercise with colleagues.
Nice working conditionsBonus for achieving annual goals.
The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.
A weekend away to the Ardennes or the Austrian snow.
24 vacation days per year for full-time employment and the opportunity to redeem additional days.
A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.
Bonus for achieving annual goals.The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.
A weekend away to the Ardennes or the Austrian snow.
24 vacation days per year for full-time employment and the opportunity to redeem additional days.
A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.
Bonus for achieving annual goals.The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
The application process
Apply by Nov. 17, 2024
As of Nov. 18, you will receive feedback
Invitation to first interviewBetween November 21 and December 2, the interviews
Second interview or assessmentAt our office between December 3 and 18, 2024
Yes, there is a match!Then comes the employment interview, but I'm sure we'll figure that out soon!
Yes, I want to!The start date of your new position is Jan. 13, 2025
Do we have a match?If you are convinced to be our new Junior Research Manager CX, we would like to receive your resume and cover letter via the application button.
These will be your colleagues
Esra KnookResearch Manager CX & your UX
Julie PostelResearch Manager Customer Experience
Jorien HendrixResearch Manager Customer Experience
Eileen GoldhagenResearch Manager Customer Experience
See the entire team
Want to know more about this position?
Maarten van den BroekBusiness Lead Customer Experience
+31 6 2902 3349
Maarten.vandenbroek@blauw.com
We would like to get in touch with our new colleague ourselves
Acquisition in response to this vacancy is therefore not appreciated.