Customer Support Advisor
Hellios Information BV Amsterdam € 30.000 - € 35.000/jaar
Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020, it operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland and Spain.
Hellios is committed to delivering unparalleled service quality and innovative technology. To learn more about our core values and customer-centric approach, visit our website.
Tasks
What You'll Do
As a Customer Support Advisor, you'll be integral to our operations team, building meaningful client relationships, ensuring seamless onboarding, and validating data with precision. With 40+ outbound calls daily, you'll be the voice of our services, showcasing benefits to our customers.Join our dynamic, international company, embrace challenges, and exceed targets.
Key Responsibilities
Validations- Build strong customer relationships, offering onboarding support.
- Validate online questionnaires with precision.
- Log and update customer records accurately.
- Advise and process fee payments for customers.
- Utilise validation processes in our business system.
- Identify and implement process improvements.
- Actively participate in team meetings.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Project Manager.
- Make 40+ outbound calls daily, explaining service benefits.
- Log customer contact, activity, and outcomes in the CRM system.
- Provide clear information to supplier customers.
- Address various customer inquiries and concerns.
- Handle subscription fee discussions.
- Meet and exceed personal targets for call rates.
Requirements
What We're Looking For
The ideal candidate will have:
- Previous customer service experience.
- Working knowledge of data management, analysis, and process improvement.
- Proven ability to meet deadlines and targets through inbound and outbound calls.
- Adaptable to the evolving needs of a growing business.
- HBO-level education or equivalent (preferable).
- Exceptional accuracy, attention to detail, and organisational skills.
- Proficient in Excel and other MS Office applications.
- Articulate with a confident telephone manner.
- Strong interpersonal and communication skills.
- Commitment to delivering excellent customer service.
- Fluent in Dutch and English.
Benefits
Salary and Remuneration- Competitive salary.
- Benefits include blended working.
- 25 days holiday per annum.
- Holiday allowance
- Home-to-work travel expenses.
- Refer a Friend scheme (applicable to some posts).
- Varied program of social events.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment with opportunities for growth? If so, Hellios Information BV is looking for you to join our team as a Customer Support Advisor!
YoungCapitalAmsterdam
Word tijdelijk werkstudent Customer Support in Amsterdam!
Ben jij een student die tijd heeft om extra bij te verdienen? Word tijdelijk werkstudent Customer Support in Amsterdam!
Wat ga je doen?
Tijdelijk Werkstudent Customer Support in Amsterdam...
Hartmann RecruitmentAmsterdam
Are you a Dutch or Flemish speaker looking for a fresh opportunity abroad? Join Nespresso’s Customer Support Team in Lisbon and help customers with their orders, product inquiries, and general support while enjoying great benefits and career growth...
Patrique Mercier Recruitment NordicUtrecht, 35 km van Amsterdam
Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Dutch Speaking Customer Support representative to work in Greece, with a fully paid relocation package. This role is perfect for individuals seeking to immerse...