Dutch Speaking Customer Service Associate

Join us at Patrique Mercier Recruitment and be part of a dynamic team dedicated to making a difference in the global employment landscape.

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product or service-related questions and concerns.
• Collaborate with team members to improve customer experience.
• Identify and escalate priority issues to the appropriate departments.
• Stay updated on product knowledge and company policies to provide accurate information.

• Fluent in Dutch and proficient in English, both written and spoken.
• Proven experience in customer service or similar role.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus