UX Researcher Application

• Location: Utrecht, Netherlands
• Number of days on location required: 2x per week
• Mode- 6-12 Months Contract
• Requirements for submitting a CV: Must be submitted in Dutch
• Candidate should be fluent Dutch Speaker and ready to take interview in Dutch language.

Job Description:

Researcher works in design & research chapter with 20 enthusiastic professionals. And helps as UX Researcher with numerous issues divided over the triple diamond for 12 digital scrum teams in the Digital & Customer Interaction department.

We are looking for the following profile:

• UX researcher with 3+ years of experience
• Familiar with a range of research methods such as usability testing, concept testing preference test, surveys, interviews etc.
• Knows how to find the question behind the question and can formulate a clear research objective
• Is familiar with drawing up recruitment criteria and recruiting respondents
• Can write and present research reports in a catchy and concise manner
• Can convey the value of research well
• Has experience in working in multidisciplinary teams
• Is proactive with strong communication skills

At customer, you will support various business units in improving their products and services by conducting UX research and Customer Journey Mapping projects. You will work with both scrum (product) and business teams and stakeholders to understand customer needs and pain points and identify and prioritize opportunities and solutions to improve customer experience and achieve business goals.

Domains you will work in:

• Pensions
• Non-life insurance
• Advisor portal
• Funeral insurance
• Investments

• Customer Journey Mapping for Funeral Insurance - with the aim of reducing the number of low-cost customer support questions from people who want to know how they are insured (what is covered), and whether that is enough. Based on thorough desk research, data analysis and listening to customer support conversations, we identified three areas of opportunity and organised design sprint-style sessions with stakeholders to co-create solutions.