Customer Service Agent - Road Transport

Introduction:

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview:

The Customer Service Agent is responsible for coordinating the day-day trucking shipments throughout Europe.

Responsibilities:

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately or use agreed rates and update these rates when needed
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day trucking of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems, and work to resolve customer issues
• Responsible for all aspects of trucking operations such as customer service, data entry of shipments, operations, and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with global and local teams to communicate problems to customers, other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.

Qualifications:

• High School Degree or equivalent

Other skills and experience:

• Experience in international operations is mandatory, freight forwarding experience is preferred.
• 3 years of previous experience in a similar role
• Ability to work both collaboratively and autonomously in the work setting
• A team player who works well with others, being respectful to our teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Resolves non-routine problems with specialized knowledge
• Applies fundamental concepts
• Exercises judgment within defined procedures and practices
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem solving

What AIT Can Offer You:

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.

About AIT Worldwide:

With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.