Customer Support Agent

At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity 🎯

This might take from a few hours up to several weeks. 📈

While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment 🙏

Requirements

Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, delivering clear, accurate, and friendly communication.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues in a timely and effective manner.
• Product/Service Guidance: Provide customers with accurate information about products, services, and policies.
• Documentation: Log all customer interactions, feedback, and resolutions in the customer support system.
• Escalation: Escalate complex or unresolved issues to the appropriate team or manager for further assistance.
• Customer Education: Assist customers with the proper use of products/services and educate them on self-service options.
• Feedback Gathering: Collect and report customer feedback to help improve product offerings and service processes.
• Team Collaboration: Work with team members to ensure consistent and high-quality customer service.

Qualifications:

• Education: High school diploma or equivalent (Associate’s degree preferred).
• Experience: Previous experience in customer service or a related role is a plus, but not required.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk) or willingness to learn.
• Good time management and multitasking skills.
• Personal Attributes: Empathy, patience, positive attitude, and customer-first mindset.

• Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.
• Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
• Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market.
• Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
• Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
• Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.

Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world 🚀