Customer Service Agent - Dutch Market - Almere Stad
Hunkemöller Almere Stad
At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent (32 hours per week) - Dutch Market for our e-commerce customer service department based in our HQ in Almere.
This role is based in Almere.
Your key responsibilities…- Deliver World Class Customer Service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
- As you’re truly customer-centered, you always find the best solutions for our customers. Hence, you’ll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
- Most importantly, to breath customer service in order to constantly exceed our Shero’s expectations
- Have an MBO diploma or related (sales is a plus)
- Have a minimum of 1+ years sales and Customer Service experience – either in a call center, retail or hospitality
- Speak English and Dutch fluently (is mandatory)
- Are interested in lifestyle and fashion (specially lingerie)
- Are positive, reliable and resilient
- Have a problem-solving and solution-driven mentality
- Love the contact with customers and enjoy delivering high level customer service
- Knows how to proactively sell our beautiful products
- Hybrid work environment;
- 25 vacation days with the possibility to buy & sell days;
- Full access to our Hunkemöller academy;
- 25% staff discount on all Hunkemöller products;
Hunkemöller is a certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.
Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business.Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!
Apply now with your CV or Linked In profile only.
For this role, we’re not looking to work with external agencies.
What you can expect when joining a TOP EMPLOYER- performance reviews
- staff discount
- buddy & mentor
- career and talent programs
- mental health & wellbeing support
- pension support
- internal learning platform
- community events
- collective company insurance discount
- support in travel cost
- lifestyle workshops
- 25 days annual leave
- Submit your application
- Have a chat with the store manager
- Receive an offer
- Congratulations! Welcome to Hunkemöller
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