Customer Service Specialist fluent in Dutch/English

Who We Are

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers, the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• Relentless Curiosity: We seek to understand and improve our customers’ experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

What will you do?

You are responsible for the following activities:

• Gaining trust and building a positive business relationship with our customers (sellers and buyers of vehicles)
• Supporting the customer throughout the entire buying and selling process including after-sales activities (via phone, emails and chat)
• Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions
• Negotiating between buyers and sellers

Requirements

• You are fluent in Dutch and English
• Any additional European language is a plus
• You are computer literate, with good knowledge of MS Office and CRM programs such as Sales Force or you are a fast learner
• You have a first experience in a similar position or you are a highly motivated fresh graduate
• You are a driven, enthusiastic and communicative person with a commercial spirit
• You are goal oriented and you enjoy supporting your clients
• You are a team player who enjoys working in an international environment
• You are living in the surroundings of Vianen and open to work at the office at least twice per week

Benefits

What’s in it for you?

OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as a yearly bonus plan.

• Competitive salary and performance-based bonus
• Opportunity to work in a highly dynamic, international and innovative environment
• Hybrid working
• Comprehensive benefits package depending on the country of employment

• Can you fulfill this vital function within our online auction platform?
• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

Then GO FOR IT and bring your career to the next level!

Send us your CV and motivation letter and become part of the OPENLANE family!