First Line Support Engineer

Functieomschrijving

• Lead our serviceorganization to prevent or mitigate customer issues by initiatingimprovements, sharing information and identifying structuralissues.
• Act as the primary point of contact forcustomer inquiries and system-related questions, especially for ourEBPG customers.
• Responds to customer inquiriesand coordinates additional activities using telephone and emailcommunication channels.
• Perform initialtroubleshooting, collect and document necessary information, andattempt to troubleshoot remotely ifpossible.
• Work closely with field serviceengineers, technical support team and other professionals to ensuretimely and satisfactory resolution ofissues.
• Coordinate on-site visits when remoteassistance/support is not possible, ensuring a structured approachand maximizing customer satisfaction.
• Takeresponsibility and ensure thorough follow-up until a satisfactorysolution is reached for both you and ourclients.
• Perform other support duties such aspreparing requisitions, logging service calls/reports and assistingwith installation operations.

• Bachelor's degree in electronics,mechatronics or physics combined with a practical mindset andextensive technical knowledge in areas such as vacuum technology,electronics, software and mechanics.
• Customeroriented and strong analytical skills, EBPG system troubleshootingexperience preferred.
• English language skills(both oral and written); Knowledge of the German language isconsidered an advantage.
• Process-oriented,detail-oriented and structured workstyle.
• Excellent communication andorganizational skills.
• At least 5 years ofexperience in a similar position in the semiconductorindustry.

• Appropriate salary depending on experienceand education €3500.00 - €5500.00
• Futureprospects and great benefits are evident
• Goodmargin terms like minimum 25 holidays
• 8.33%holiday allowance
• Travelreimbursement
• Discount on health andcompanionship premiums.