[ref. q43532316] Amsterdam - Regional Field Staff Manager
Description:
At Apple, we believe that the strength of our innovation comes from a diverse team that reflects the world around us.
Imagine what you could do here! It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to our products and initiatives. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best.
That’s why we prioritize inclusive hiring and promotion policies, creating a culture where every employee can do their best work. We ensure equal pay and provide more opportunities for those traditionally under represented in the tech sector.
We continuously strive to be a better reflection of the communities we serve, no matter where in the world that may be. At Apple, we believe everyone in our company should be committed to openness and diversity.
Description
The Role
As a Regional Field Staff Manager, you will be responsible for creating an environment where our Apple Shop Leaders, working within Media Markt, can perform at their best. You will ensure that the Apple Shop Program is executed with the highest quality, has the best customer experience, and the best results.
Your Profile
You have a passion for maximizing your team's potential in a retail environment, driven by the values Apple stands for. You thrive in a dynamic, results-oriented, and open culture where collaboration is central.
What You Will Do in This Role
The role consists of three pillars: People, Partner, and Sales management.
People Management
At Apple, we believe that teamwork and innovation lead to the best results. You will be responsible for your own team of about 12 Apple Shop Leaders, spread across 10 Media Markt locations.
The ideal candidate can inspire, coach, and continuously develop and challenge their team.
Partner Management
In addition to people management, building and maintaining an excellent relationship with our partner is an essential part of the role.
You will create development plans for your region and execute them together with your team, in close collaboration with Media Markt. You will discuss progress and results during regular business update meetings with the management of the stores.
Additionally, you will ensure that the quality of product presentations in the stores remains at the highest level. “Retail is detail.”
Sales Management
You will work with weekly sales result reports, gaining detailed insights and translating them into recommendations for your sales team.
Analyzing and identifying potential challenges and opportunities will also be part of your role.
Contributing to the creation and execution of revenue KPI plans on a quarterly basis is expected.
We Offer:
A challenging position within a dynamic company where openness and diversity are core values.
A work environment where everyone feels connected and at home, collaborating to provide the very best customer experience in selling our beautiful products and services.
Excellent primary and secondary employment conditions for you, your partner, and children. We would be happy to tell you more about this.
Flexible start times – “with us, you can step into the car and go the work after taking the kids to school.”
Requirements:
Minimum Qualifications- At least 5 years of managerial experience in people and sales management in a dynamic and results-oriented environment, with a proven track record of developing a customer-focused mindset within your team.
- You have completed a degree at HBO or WO level.
- Your locations are located in Southern Netherlands (Limburg, Brabant, and Zeeland), and we expect your daily travel time to align with this.
- Proficiency in Dutch and English, both spoken and written.
- You possess strong communication and interpersonal skills and are accustomed to managing, motivating, and developing remote teams.
- You draw energy from motivating, coaching, training, and supporting your team, ensuring they consistently deliver a great customer experience and achieve optimal results.
- You have a proactive, independent work attitude and know how to handle conflicting interests. You do not shy away from challenges to achieve the best results for Apple and our partner.
- Your work week will consist of visiting employees and locations, preparing appointments, conducting evaluations, and attending team meetings.
- It is expected that you will spend about 80% of your time on store visits and 20% on preparatory office work or team meetings.
Offer:
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.