Supply Chain/Returns Specialist
The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition.
What are you going to do?
At Nike, the EMEA Marketplace Supply Chain team takes pride in serving the consumer in the connected marketplace – whether they shop at one of our retail partners, in a Nike store or online. We are relentlessly elevating our strategy and driving improvement in our supply chain operations to reach a more premium service level for our consumer.
We want to serve consumers better by enabling a clean marketplace (new products outlook in the marketplace stores). This role is working with the wider Supply Chain team across EMEA and in collaboration with Nike cross-functional teams and Carrier Networks, ensuring return orders from our partners are processed and credited in a timely manner, with continuous focus on process improvement.
Tasks:
- Process incoming Return Requests from our Wholesale and Partner accounts
- Document requests and follow up with appropriate parties in alignment with audit controls
- Actively solve discrepancies in any of the return requests, analyzing the different steps within the supply chain and obtain an investigation with the cross-functional stakeholders
- Coordinate the Returns Request with Nike Logistics Facilities & Carriers
- Follow up and provide feedback towards accounts on their adherence to our Returns Policy
- Support your accounts and your team in delivering on targeted KPI’s
- Analysis on returns data and define appropriate actions to ensure smooth process flow
- Enable outstanding results by taking the right Return Management decisions and optimize the process
- Implement new process flows according to the marketplace evolution and the Nike strategy
- A hybrid working model of 3 days in the office and 2 days from home.
- 25 vacation days for full-time employees.
- Commuting allowance of €0.23 per km, with a maximum of €23 net per office day.
- Work from home allowance of €5 per day on remote workdays.
- 8.33% holiday allowance.
- Participation in a pension plan, fully covered by Adecco for the first year.
- 25% discount in the employee store.
- Free access to the online learning platform, Adecco Academy.
- Access to gym facilities on campus.
Where will you work?
Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit.Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.
What do we ask?- Supply Chain Planning & Operations Expertise
- Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)
- Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service
- Excellent verbal and written communication
- Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility
- Strong analytical skills and process improvement mindset
- Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx
Are you interested?
Apply now via the green button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!