Customer Service Representative (Dutch Speaker)
Customer Support Representative- Full time
We are currently seeking a full-time Customer Support Representative who will play a pivotal role in our team.What will we you do:
The Customer Support Representative will be responsible for:
- Promptly addressing customer inquiries through email, chat and phone, adeptly resolving technical issues
- Ensuring maximum customer satisfaction
- Delivering exceptional customer service
- This role will also involve onboarding clients on-site
- Ensuring a smooth transition to our services
At Noovy, we are committed to empowering independent hotels worldwide by offering easier and smarter solutions for managing, distributing, and pricing their properties. Our dedicated team comprises of hospitality and technology experts who strive to provide independent hotels with a competitive edge, enabling unique guest experiences, boosting direct bookings, and granting hoteliers control over their operations.
The ideal candidate:
- Proficiency in Dutch and English languages
- Strong customer support and customer service skills
- Excellent communication skills
- Ability to proficiently troubleshoot and resolve technical issues
- Capability to work both independently and in a team
- Exceptional problem-solving and critical-thinking abilities
- Knowledge of the hospitality industry and hotel operations is a valuable asset
- Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
What we offer:
- A chance to work for an international and diverse group of companies
- An international and multilingual team
- A fulltime job (32-40 hours)
- A competitive salary
- 25 vacation days per year and the possibility to purchase extra days
- 8% vacation allowance
- Travel allowance
- Pension contribution
- Flexible working hours
- A hybrid office and remote work possibilities
- Office materials for your home office
- Discount on all our company products
At Noovy, we pride ourselves on offering a conducive working environment and fostering a positive company culture. We are seeking to fill this position as soon as possible to support our growing team and meet the needs of our valued customers.
Job Type: Full-timePay: €2.000,00 - €2.500,00 per month
Ability to commute/relocate:
- 2142 EN Cruquius: Reliably commute or planning to relocate before starting work (Required)
Experience:
- relevant: 1 year (Preferred)
Language:
- English (Required)
- Dutch (Required)
Work authorization:
- Netherlands (Preferred)
Work Location: Hybrid remote in 2142 EN Cruquius