Legal Collection Specialist
Role Description:
The Legal Collections Specialist is focusing on Collecting Agency and Credit Control operational support. The Specialist role is focused on inbound communication with external and internal stakeholders, reopening of accounts after the debt is fully paid or if it is part of the reopening campagnes.
The Specialists role is also data oriented, and it will be expected to look into process improvements after dealing with inbound and being the leading person in operational approach e.g. maintain RPA solutions and analyze the post robotis approach by highlighting challenges and looking into improvement options .He or she acts as the first point of contact to the Global Credit Control team.
The scope is global and it will involve cooperation with various teams and Collecting Agencies across the different regions . The Legal Collection Specialist will be expected to support a Legal Collection Process Analysts and Legal Collection team Lead with projects and Controls to reduce the risk within Booking.com and to support strategic business initiatives.
Key responsibilities:
- Support Booking.com BV in performing and improving existing legal collection operation effectively
- Manage inbound and operations ( e.g., operational reports ) for external collecting agencies
- Analyze collection agency performance and propose strategies to ensure we effectively manage risk and write off
- Review and update accounts under the credit risk portfolio and maintain accounts receivable aging within agreed and accepted parameters
- Perform of internal and SOX audit controls
- Identify, analyze and interpret trends or patterns in data sets to provide advice to Credit Control Operations when needed
- Together with the rest of the team, support Credit Control department in all incoming queries and Legal Collections trainings
- Validate the statistical reports from internal and external sources
- Communicate effectively and proactively with internal and external stakeholders on significant issues
- Perform in accordance with business policy and procedures
- Innovate and implement scalable solutions for our day to day operations
Key skills and experienced required:
- At least 1 year of experience in one of the following areas– Credit Control – Credit Risk– Working with Collection agencies
- Advanced Excel skills
- Exposures in Project Management
- Familiar with Finance Systems and database management systems ( SAP, SQL, Hadoop)
- High level of proficiency in Microsoft Excel, Google documents , Word and Visio.
- Excellent oral communication, problem solving skills and a creative thinker with focus on process improvement.
- Excellent research and analytical skills with ability to identify and communicate value-added observations
- Excellent organizational and time management skills with attention to detail and consistent follow-through
- Self-motivated with ability to work independently and as an effective team member
- Strong interpersonal skills with ability to work with all levels of staff and external parties.
- Ability to work under pressure and to strict deadlines, comfortable working in a quick turnaround environment, while maintaining accuracy
Benefits & Perks: Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
- Contribute to a high scale, sophisticated, extraordinary product and see the real time impact of your work on millions of travellers worldwide.
- Be part of a truly international fast paced environment and performance driven culture.
- Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
- Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
- Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
- Diverse and creative colleagues from every corner of the world.
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do.It’s a place where you can make your mark and have a real impact in travel and tech.”
We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.