Sr. Technical Support Representative - Michael Page
Michael Page Tilburg
Over onze klant
Our client invests in people for the long-term, offering constant training and career development to help employees reach their fullest potential. They are recognized for their commitment to improving patient care and enhancing customer service through innovative medical technologies and solutions.
Functie
Essential Duties and Responsibilities:
- Deliver remote technical support and resolve customer inquiries efficiently while ensuring high satisfaction.
- Diagnose, troubleshoot, and document customer issues, providing accurate solutions or escalating when necessary.
- Respond to technical inquiries and offer guidance on product configuration, service orders, and spare parts.
- Collaborate with internal teams and external partners to ensure seamless issue resolution and effective support.
- Maintain oversight of escalations and team activities, providing timely updates and reporting to supervisors.
- Assist in product training and documentation according to authorized materials and company standards.
- Serve as the first point of contact for After-Sales/Technical Support agents and engineers.
- Perform additional responsibilities as assigned.
Profiel
A successful Sr. Technical Support Representative should have:
- Excellent command of German and English, both written and spoken
- MBO+ level degree
- 3+ years of Customer Service experience
- 3+ years of Technical Support troubleshooting
- Excellent problem-solving skills.
- Experience in medical/computer/telecommunications area in service engineering or technical support management. * Experience with HL7 framework, MSSQL database and Wireless Protocols IEEE 802.11 (A B G N).
- Technical aptitude and a willingness to learn
Aanbod
Our client offers you:
- A competitive salary in the range of €48,000 - €58,000
- A performance-based bonus of up to 5%
- A comprehensive pension plan
- 25 annual holidays
- Travel allowance/reimbursement
Join a team where you can make a real difference in the Life Science industry. Apply today to become our next Sr. Technical Support Representative.
Vught, 17 km van Tilburg
will be joining some of the brightest inventors and engineers in the world to develop products that make data faster and safer.
As a Senior Member of Technical Staff (SMTS) Scripting and Automation Engineer, the candidate will be reporting to the Sr...
YoungCapitalTilburg
en producttraining.
Wat wij vragen:
• Minimaal mbo4 werk- en denkniveau;
• Je beschikt over uitstekende communicatieve vaardigheden in zowel het Nederlands als het Engels;
• Na enkele maanden ook bereid om in Tilburg te werken;
• Je hebt sterke probleemoplossende...
Adecco NederlandTilburg
van Nederland, Van Geloven in Tilburg, dé perfecte kans voor jou!
Wat ga je doen?
Wat doe jij op een werkdag?
Als productiemedewerker ben je verantwoordelijk voor het inpakken van de producten binnen de organisatie. Jouw dag bestaat uit het draaiende houden...