Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Included

In this role, you'll be crucial in providing support to our Dutch-speaking clientele, ensuring they have a fantastic experience with our gaming offerings.

Additionally, we offer a relocation package to assist you in making Malta your new home!

• Provide exceptional customer support via chat, email, and phone to Dutch-speaking clients.
• Promptly address and resolve customer questions and concerns.
• Guide customers through our gaming services to enhance their experience.
• Collaborate with your team to ensure the delivery of high-quality service.
• Maintain accurate records of customer interactions in our CRM system.
• Collect and relay customer feedback to assist in continuous service improvement.
• Participate in ongoing training to expand your knowledge of products and enhance service skills.

• Fluency in Dutch and a good command of English; knowledge of other languages is advantageous.
• Experience in customer support or a similar role is preferred.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM tools and customer service platforms is a plus.
• Willingness to relocate to Malta and engage with a new culture.
• A passion for gaming and understanding of the iGaming industry is highly valued.

• Career growth opportunities in a renowned iGaming company.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!