Customer Service Specialist

apartmentRandstad placeGeleen calendar_month20-02-2025

Are you passionate about Supply Chain Management (SCM) and eager to work in an international and multicultural company? Are you looking for a dynamic work environment where you can develop your skills? Do you consider yourself a real team player with strong communication skills and the ability to perform under pressure?

If so, we have an opportunity for you as Customer Service Specialist at Sabic!

We are looking for a highly motivated Customer Service Specialist to join the Chemicals Supply Chain Management Organization at the location in Sittard (relocating to Geleen).

Your Role & Responsibilities as Customer Service Specialist

SABIC offers a challenging position with significant responsibilities in the Supply Chain department. You will actively contribute to ensuring uninterrupted Order-to-Cash (OTC) and Purchase-to-Pay (PTP) processes, covering supply, demand, stock, and transport coordination. Your key responsibilities include:

Monitoring and executing contracts (e.g. purchase, sales, and swaps).
Tracking feedstock quality and stock levels while ensuring the performance of logistics service providers.
Processing orders in SAP and scheduling deliveries in collaboration with customers and suppliers.
Coordinating transportation, survey activities, and other logistic services.
Creating and verifying invoices.
Supporting Customer Financial Services and Sales Managers with overdue payments.
Managing and coordinating the claims process.

The Supply Chain Management organization ensures smooth logistics for SABIC’s Chemicals business, covering cracker feedstock, cracker products (e.g. aromatics, butadiene, ethylene, propylene), and imported materials from Saudi Arabia (e.g. glycols, methanol, MTBE). This accounts for a total volume flow of 14 million tons per year.

The department’s main focus is to ensure uninterrupted Order-to-Cash (OTC) and Purchase-to-Pay (PTP) processes for these products. A team of 17 Supply Chain Coordinators works in specialized product clusters to manage these operations efficiently.

experience

skills

Your Profile

We are looking for candidates with:

A Bachelor’s degree (HBO or higher) in Supply Chain Management, Logistics, Business Administration, or a related field. A Master’s degree is an advantage if it offers additional expertise over a strong HBO degree.
Proven affinity with Supply Chain Management (SCM), OTC, and PTP processes.
SAP experience is a plus.
Excellent command of the Dutch and English language, German is a plus.
Strong competencies, including:
Teamwork & Communication skills
Stress tolerance & Decision-making abilities
Problem-solving mindset
Accuracy & Strong personality
qualifications

HBO

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