Dutch Speaking Customer Care Specialist - Remote in Greece

apartmentPatrique Mercier Recruitment JP placeAmsterdam calendar_month 

Discover an exciting role with Patrique Mercier Recruitment JP as a Dutch Speaking Customer Care Specialist working remotely in Greece! This unique opportunity allows you to enjoy the flexibility of remote work while supporting Dutch-speaking customers for a leading international company.

As a Customer Care Specialist, you will be responsible for ensuring an exceptional customer experience by addressing inquiries, providing solutions, and fostering positive relationships. If you’re fluent in Dutch, have a knack for customer service, and want to work in a supportive and innovative environment, we would love to hear from you!

Responsibilities
  • Respond to customer inquiries from Dutch-speaking clients through phone, email, and chat, ensuring high-quality service.
  • Resolve customer issues swiftly and efficiently while maintaining a courteous demeanor.
  • Record customer interactions in the CRM system for quality tracking.
  • Work collaboratively with the team to improve processes and customer satisfaction.
  • Engage in ongoing training and development to enhance product knowledge and service skills.
  • Gather feedback from customers and relay information to management to foster service improvement.
Requirements
  • Fluency in Dutch and English, both written and verbal.
  • Strong communication and interpersonal skills focused on customer service.
  • Experience in a customer service role is preferred but not mandatory.
  • Ability to work independently and manage time effectively in a remote environment.
  • Problem-solving skills with a proactive approach to customer inquiries.
  • Familiarity with CRM systems and customer service software is a plus.
  • A positive attitude and a willingness to learn and grow with the company.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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