Junior Operations Manager

With integrated e-commerce, delivery solutions, and data-driven marketing tools, SOUS is redefining how food entrepreneurs scale their online businesses. As we continue to grow, we are looking for a Junior Operations Manager to help optimize our internal processes and ensure seamless daily operations.

Tasks

• Guide new merchants (restaurants, chefs, and specialty food brands) through the onboarding process, ensuring they are set up for success on the SOUS platform.
• Provide training and support on how to use SOUS’s tools for e-commerce, order fulfillment, and marketing.
• Collaborate with the Product and Customer Support teams to address merchant feedback and continuously improve the platform experience.
• Monitor merchant performance and engagement, offering proactive recommendations to help them optimize their sales and operations.

• Manage customer inquiries and resolve issues related to orders, deliveries, and platform functionality.
• Act as a liaison between customers, merchants, and logistics partners to ensure seamless service.
• Analyse support tickets and operational challenges to identify trends and recommend process improvements.
• Maintain high customer satisfaction by delivering timely solutions and excellent service.

• Oversee order fulfillment, working closely with logistics providers to ensure efficient deliveries.
• Monitor inventory, order accuracy, and overall supply chain performance.
• Identify and implement operational efficiencies to enhance fulfillment speed and reduce costs.
• Work with our logistics partners to continuously improve last-mile delivery solutions.

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 2-3 years of experience in an operational or product role, preferably in the food, tech or hospitality industry.
• Dutch speaking and a drivers licence are a must.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in Google Drive and operational tools (e.g., inventory or project management software).
• Experience with Shopify, logistics tech, or SaaS platforms is a plus.
• Passion for the culinary industry is a plus!

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and passionate team in the culinary space.
• Growth opportunities within a fast-expanding company.
• A vibrant work environment in Amsterdam.
• Hands-on experience in shaping the future of the culinary industry.

Join SOUS as a Junior Operations Manager, drive innovation in F&B tech, and help top European brands thrive. Be part of our dynamic team shaping the future of food commerce.