C003972 CIS Technician (NS) - WED 22 Jan - Brunssum

Required Security Clearance: NATO SECRET

Duties and Role:

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure client software on workstations.
• Configure upon request local client software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Active Directory management tools to administrate user and computer objects.
• Execute support requests, work orders and other tasks.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Use automated processes for deployment of desktop/laptop and standalone.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience in troubleshooting user access, permissions and profiles
• Proven Experience working with Microsoft System Centre Configuration Manager or any other tool for automated desktop deployment
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 3 years + experience working in a ICT CIS environment.
• 3 years + experience supporting IT users, desktop hardware and software
• 3 years + experience working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.
• Experience of working with an ITSM Ticketing tool such as BMC Remedy
• Experience of working with Microsoft word and Excel