Customer Service Officer (German)
If so, we want to hear from you!
What are you going to do?
As a Customer Service Officer, you will handle daily operations and ensure everything runs smoothly. Your tasks include:
- Processing orders: intake, confirmation, invoicing in SAP, and communication with logistics partners.
- Managing deliveries: coordinating with transport partners, tracking delivery dates, and updating customers.
- Handling customer requests and complaints via email or phone.
- Updating system details (customer info, prices, promotions) for smooth processing.
- Collaborating with sales colleagues to maintain strong customer relationships.
- Taking on projects and tasks to boost team performance.
- A competitive salary between €2,600 and €3,000 gross per month, depending on your experience.
- 8.33% holiday allowance and 25 vacation days per year.
- Pension accrual from day one.
- Access to the Adecco Academy for online training and personal development.
- A supportive and collaborative work environment.
- The opportunity to grow and make an impact within our company.
Where will you work?
You will be part of a dynamic Customer Service team, working in a friendly and supportive environment where collaboration and continuous improvement are encouraged. The Customer Service team consists of 12 people from various nationalities. A beautiful mix of different cultures. The headquarters of the company are based in China, but the Eindhoven branch has a small and cozy office with a small team.
What do we ask?- Excellent communication and listening skills, with the ability to ask the right questions and communicate with empathy.
- Native German speaker; other European languages are a plus.
- Strong time management skills and the ability to work under pressure.
- Eagerness to learn about the technical aspects of our lighting products.
- A proactive, hands-on attitude with a desire to constantly improve.
- Familiarity with MS Office (Excel, Word, OneNote) and SAP (SD & MM modules).
Are you interested?
Don't miss this opportunity to join our team as a Customer Service Officer! Contact Boy at +31614342796 before April 30th. We look forward to hearing from you!