Service & Support Engineer

Overview:

A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

To strengthen our team in Nieuwegein, the Netherlands, we are looking for a full-time

Service & Support Engineer (m/f/d)

Responsibilities:

In the role of a Service & Support Engineer you are responsible for building up and manage a sustainable Technical Service Organization for the EMEA BU. Depending on the support model this requires managing external and internal Technicians as well as Spare Parts supply for Service Centers. The Service Manager provides training to internal and external Service Centers. In addition, the person is in close contact with Service Centers and Technical Service of QSC to provide feedback about trends and statistical data for all service related matters. The focus of your work is in the following areas:

• Support of a defined customer base for Netherlands B.V. internal sales.
• Manage QSC EMEA Service Department Activities Holistically
• Technical Support responsibilities, Customer Care, Communicate with Customers, Identify need for Hardware Service or other Support Requirements (Tier 1 Customer Support)
• Manage internal and/or external Service Partners (e.g. ART)
• Organize Spare Parts availability process for Service Partners
• Work closely with Service Departments of Distributors/IMP/IP
• Support to setup Repair Process in Oracle
• Work closely with US Service Department on Knowledge Transfer
• Establish an effective Filing and Reporting Structure (KPI’s) that allows to analyze i.e. Service Trends and Patterns
• Support Regional Stock Rework Activities in NL Warehouse
• Organize and/or participate in execution of internal and external Training events
• Open to travel several times per Year within Europe and Overseas
• Manage and supervise Service Technicians (internal and/or external)
• Define and Communicate Service Policies and Process requirements
• Manage escalations
• Collaborate with other departments like Customer Care, Sales, and Quality etc.
• Plan and design processes to improve Service levels for QSC customers
• Improve the QSC Service Web Site and work closely with IT on implementing new functionality
• Manage Warranty Claim Process
• Management of QSC business development

• Education to MBO Level or qualification in electronical relevant field is preferred
• Several years of professional experience in a similar position
• Strong communication skills and confident appearance
• High affinity for technical/IT products
• TTT Experience, Skills to receive Repair training and provide training to internal and external customers (Service Centers)
• Technical Skills such as soldering, perform hardware repairs up to component level and ability to understand and interpret schematic circuit diagrams
• Technical Hardware/Software skills in the area of Loudspeakers, Amplifiers, Network, AVC etc.
• Experience in working with ERP Systems
• Managing and coaching skills
• Independent and solution-oriented way of working
• Professionally presented with excellent interpersonal skills
• Confident handling of MS-Office and Oracle
• Very good knowledge of spoken and written English is mandatory
• Very good knowledge of spoken and written German is an advantage
• Occasional willingness to travel to our subsidiaries

Qualifications:

• A varied task in an internationally very successful company.
• You can expect a committed and intercultural environment.
• An attractive salary package including company pension scheme and private supplementary insurance.

Have we aroused your interest? Please send us your meaningful application documents, stating your earliest starting date and your salary expectations to:

Mark Ebing

Co-Managing Director QSC Benelux

Mark.ebing@qsc.com

or feel free to contact us by phone to clarify any questions you may have.

Tel.: +31 (0) 618827711

We look forward to receiving your application!