Full-time French customer service agent for a travel agency in Amsterdam

Full-time French customer service agent for a travel agency in Amsterdam

We're seeking a full-time French-speaking customer service representative for an international travel agency to ensure excellent customer experiences.

• Serve as the first point of contact for customers via phone, email, or chat.
• Assist with booking inquiries, travel details, and extra services.
• Address customer concerns and resolve issues swiftly to ensure satisfaction.
• Provide expert recommendations on travel products.
• Maintain accurate records and documentation for each customer interaction.

As a French customer service representative, you’ll be engaging with travelers from all around the world. Your excellent communication skills and attention to detail will be important in providing top-tier service. This role is available for 32 to 40 hours per week.

The training period begins on June 2nd and lasts for two weeks. Once onboarded, you'll have the flexibility to work from home up to two days a week. The company operates between 08:00 and 20:00, and your monthly schedule will be provided in advance, with the option to swap shifts with colleagues in your French customer service team.

• An hourly rate of €14.58, with extra pay for irregular hours.
• Travel allowance (€0.19 per km, up to 50 km one-way, or full reimbursement for public transport from 10 km).
• The opportunity to work remotely for two days per week.
• A modern and dynamic office located in the heart of Amsterdam.

Wat wij vragen:

• Minimaal mbo4 werk- en denkniveau;
• A passion for travel and customer service experience, ideally in the tourism industry.
• Fluency in French and English.

Gepubliceerd op: 24-03-2025