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apartmentExperlogix placeVeenendaal calendar_month21-09-2024

Technical Support Engineer

Are you looking to utilize both your development skills and technical troubleshooting skills?
Do you love digging in and solving complex problems that are challenging and rewarding? Then this role is for you!

This is a tremendous opportunity where you can enhance your development and troubleshooting skills, stay current and updated with latest technologies and utilize fully transferrable skills by learning key CRM Systems and ERP Systems used by many companies throughout the world in various industries!

This is not your typical call center technical support role. You will be working with other technical minded professionals to solve rewarding and complex issues. Whether you’re a beginner or an experienced engineer, please keep reading!

Experlogix is a leading provider of Configure, Price, Quote (CPQ) software solutions that empower businesses to streamline their sales processes and drive revenue growth. Our innovative technology integrates seamlessly with ERP and CRM systems, providing our clients with a comprehensive solution to optimize their sales operations.

What you will be doing

Experlogix is seeking a Support Engineer to join our dynamic Support and Operations team. The successful candidate has an engineering mind and background that allows them to effectively troubleshoot advanced technical issues by understanding the concepts of the .NET ecosystem and the underlying's of systems architecture that allows them to effectively troubleshoot issues in databases and ERP systems.
This background will allow the successful candidate in providing advanced technical support to our clients, and assisting others within the team, with a focus on troubleshooting and resolving complex issues related to our CPQ software, as well as its integrations with ERP and CRM systems.

To be successful as a team member, you should demonstrate passion and dedication. Outstanding candidates are willing to assist others.

Responsibilities:

Serve as the primary point of contact for technical support escalations, providing timely and effective resolution of issues to ensure customer satisfaction;
Diagnose and troubleshoot technical issues related to CPQ software functionality, integration with ERP and CRM systems, and SQL Server databases;
Collaborate with cross-functional teams, including Product Development and Implementation, to escalate and resolve complex technical issues;
Develop and maintain technical expertise in CPQ software, ERP and CRM systems, and SQL Server databases to effectively troubleshoot and resolve customer issues;
Document support cases and solutions in our knowledge base to facilitate the resolution of similar issues in the future;
Proactively identify opportunities to improve product functionality, performance, and customer satisfaction based on support interactions and feedback.

Who are you

3 + years of experience in advanced technical support or development operations support roles, with a focus on supporting enterprise software solutions such as Microsoft Dynamics CRM, Sales Force and other ERP systems;
Strong understanding of SQL Server databases and troubleshooting;
Working knowledge of webserver platform technologies like Internet Information Server (IIS), Windows Server, Apache etc.;
Working knowledge of web technologies XML, HTML, CSS, Java Script;
Excellent problem-solving skills and the ability to effectively troubleshoot and resolve complex technical issues with "the buck stops with me approach";
Exceptional communication skills, both written and verbal, in English and Dutch, with the ability to articulate complex technical concepts to non-technical audiences;
Willing to work from our Veenendaal office (driving license comes in handy);
Demonstrated experience setting up virtual machines and remote desktop connections;
Passion for digging in to solve the most complex technical issues and mentoring others how to solve them;
Customer-focused mindset with a passion for delivering exceptional service and support to clients;
Certifications in relevant technologies such as Microsoft SQL Server, Salesforce CRM, or CPQ software solutions would be a plus.

Who we are

Experlogix (300 p.) is a world-leading provider of cloud-based Configure-Price-Quote
(CPQ) software that helps companies sell complex configurable products and services.
Our mission is to increase sales, customer success and happiness through flexible
solutions where we turn complex requests into perfectly tailored products and services.
Our software integrates with leading platforms such as Microsoft Dynamics, Salesforce
and Netsuite. This makes it possible to offer user-friendly capabilities in

combination with deep CRM and ERP integrations.

In addition, we are supplier of powerful document automation software for medium to
large business users, worldwide. This document automation software creates software

that allows business users to simplify, optimize and automate all document processes.

Experlogix was founded in 2002 and has offices in the Netherlands, Belgium, Canada, and the US. We are an international organization with Dutch roots. This means that you
work together in international teams within a Dutch culture.
You get a lot of freedom, independence, and responsibility in your work.
In addition, there is room for personal development but also attention for you as a person.

We work very hard, but you are also seen and appreciated.

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