[ref. a83579922] Customer Success Medewerker

About Mister Green

Mister Green Electric Lease is a disruptive scale-up that is expanding across Europe with the goal of creating a sustainable Robo Fleet of 15,000 self-driving Teslas by 2025. We are passionate about our mission to #End Fossil Fuel and invite you to join us in making the world more sustainable.

With operations in the Netherlands, Belgium, Germany, Denmark, and soon in France, we are growing rapidly, and this is where you come in!

The Role

With your service-minded approach, you keep our customers happy and maintain their satisfaction.

• Act as the first point of contact for customers and partners, providing excellent customer service via phone and CRM (Hub Spot).
• Manage incoming tickets by monitoring and handling questions, complaints, and compliments.
• Collaborate with the team to continuously improve customer support processes, ensuring response times and resolution targets are met.
• Add frequently asked questions and common issues to our Knowledge Base to enable self-service for future customer inquiries.
• Ensure consistent ticket handling by adhering to response time goals and maintaining positive customer feedback.
• Take proactive steps to resolve customer issues, escalating when necessary to the appropriate departments.
• Participate in cross-functional collaboration with other teams (e.g., finance, fleet control, logistics) to gather information and provide customers with comprehensive solutions.

We are looking for a Customer Success Employee who thrives in a fast-paced environment and has strong communication skills. You are service-oriented and excel at providing solutions. You also have:

• Excellent Communication Skills: You can clearly, empathetically, and professionally communicate with customers and internal teams in both Dutch and English.
• Organizational Skills: You manage multiple tickets and customer requests efficiently, ensuring timely resolution.
• Customer-Focused Attitude: You enjoy working with customers and consistently strive to improve their experience.
• Problem-Solving Ability: You proactively find solutions and collaborate with your team to enhance service processes.
• Stress Resilience: You remain calm and professional even in busy or challenging situations.
• Process-Oriented: You focus on streamlining procedures, ensuring smooth and efficient customer support.

• Enthusiasm for customer interactions, whether by phone or email.
• A proactive approach to managing processes and maintaining a clean and organized workflow.
• The ability to collaborate effectively with colleagues from different departments to provide a seamless customer experience.
• Strong language skills in both Dutch and English.

• A motivated (international) team that encourages personal growth and teamwork.
• A competitive salary, 25 vacation days, and a day off on your birthday.
• Access to a shared Tesla and the opportunity to take it on holiday for two weeks per year.
• The right IT tools to help you excel in your role.
• Daily organic lunches, a stocked fridge, and lots of team outings and events.
• Group workouts with a Personal Trainer every Tuesday.

Werkschema:

• ma-vr

Ervaring:

• Klantenservice: 1 jaar (Gewenst)

Verwachte startdatum: 01-11-2024