Operations Manager, High Value Experiences & Growth Bets
About our team
Our Operations team operates where Uber's technology meets the real world.
We own the local business and set and execute the strategy for our markets in Northern Europe - Netherlands, Sweden, Belgium, Ireland, Finland, Norway, Luxembourg, and Denmark. At the heart of what we do in Operations is solving problems. We use data, operational levers, and strategic product, process, and campaign launches to grow the business and ensure that Uber offers the most preferred, reliable, and convenient service across Northern Europe, anytime and anywhere.
What you'll do
This role sits in the Rider team within our Operations group. The Rider team is responsible for growing our rider base and continuously improving the platform experience for our customers.
You will be responsible for growing the part of the business we call High Value Experiences" (think high margin use cases, such as Premium products or Airport usage) and launching what we call Growth Bets" (experimental products that might just become the next big thing!).
These are some of the activities you can expect in your day-to-day:
- Develop and execute the vision, strategy, and tactics needed to grow and improve the High Value Experiences" and Growth Bets" segments of the business
- Monitor the performance of these segments, including growth and experience metrics; deep dive into reasons behind underperformance; and devise countermeasures
- Launch products, processes, and campaigns to capture new growth opportunities and address areas for improvement
- Collaborate with cross-functional teams, such as Legal, Tax, and Product, to roll out your own initiatives, work towards common goals, and continuously improve these segments
What you'll need
Preferred qualifications- Relevant experience: You have 2-4 years of previous, relevant professional experience (e.g. launching new products or processes, managing or executing projects, or solving business problems with data, etc.)
- Action-focused: You can work in a fast paced environment where your work will be focused on taking action and delivering tangible impact to the business (e.g. increasing the number of airport trips, getting more people to try new products)
- Project management: You enjoy working on a variety of topics and are capable of project managing and moving multiple initiatives forward in parallel
- Problem solving: You like to solve problems - you can break down problems in a structured manner and use data-backed insights and critical thinking to solve them
- Language: Professional fluency in English and one of our region's local languages: Dutch, Swedish, French, Finnish, Norwegian, or Danish
- Growth mindset: You are a proactive learner with a can-do" attitude - you can pick up skills and knowledge quickly and are excited to become the expert on topics within the team
- Data-savvy: You are comfortable working with data sets using Excel, Google Sheets, etc. and connecting metrics to the real world. Through data, you can validate issues, derive actionable insights, and generate recommendations. Fluency in SQL is a plus (prior knowledge of SQL is not required but you will be expected to learn it ASAP once you join).
- Communication: You have clear communication skills (verbal and written) to deliver insights and recommendations and to work with other team members
- Collaboration: You can collaborate and coordinate well with a mix of cross-functional teams to move projects and launches forwards
- Business acumen: You can prioritize effectively, recognize when business needs shift, and pivot quickly in response