Deliverability Manager

Deployteq also aims to increase customer loyalty and customer value for companies, organizations and institutions in an efficient and effective manner with its products and services.

Purpose of the position

Building an excellent reputation through the use of the Service Level Agreement (SLA), continuously improving deliverability using the most recent authentication techniques and active support to clients as well as partners of Deployteq with the aim of obtaining an active and high-quality client base.

Requirements

• Responsible, in consultation with the Product Director, for setting up and implementing a reputation management plan;
• Responsible for providing support;
• Responsible, in consultation with the Product Director, for the Deliverability Management for the purpose of building and maintaining a good reputation with internet service providers by monitoring reputation indicators (blacklisting, sender score...);
• Responsible for identifying bottlenecks and initializing improvements in said processes;
• Responsible for carrying out the range of tasks and/or activities as described in this job profile, in accordance with the systems, methodologies and working methods created for improved quality, minimizing risks and strengthening internal procedures (Quality Manual ISO 27001);
• Responsible for the appropriate and discrete handling of confidential business data (through access to databases), both of the clients and of Deployteq.

• Initiating and advising on possible improvements in the field of reputation management, both to clients and to the internal organization;
• Knowing, applying and advising, informing about the obligations arising from the Personal Data Protection Act as well as securing confidential client information;
• Answering questions and providing support to clients and colleagues in the areas of authentication, deliverability, reputation topics;
• Informing colleagues, management and clients in the event of a disruption;
• Implementing, monitoring and improving authentication techniques to increase deliverability, in accordance with the applicable guidelines and regulations, including the associated communication and support to clients;
• Setting up domain routing with the associated communication and

• Implementing and maintaining feedback loops with providers that offer this possibility;
• Ensuring and maintaining a good reputation with the internet service providers in order to prevent blacklisting;
• Maintaining and monitoring the reputation of individual IP addresses (or the various pools);
• Monitoring shipments and PowerMTA and initiating the necessary actions to prevent blacklisting for reputational damage;
• Preventing and adequately handling abuse or spam reports, blacklisting, etc., as much as possible;
• Deployteq and its clients have been coordinated and concluded;
• Ensuring that agreements with clients, agreed upon and recorded in an SLA, are complied with;

Social Interaction

Participates in various consultation structures both inside and possibly outside the organization with the aim of maintaining communication with others, informing, directing and influencing others. The various consultation moments support the realization of the desired results and the promotion of an optimal flow of information.

Various consultation structures such as:

• consultation with the immediate supervisor;
• specific consultation (internal and/or external);
• projectteams;
• Ongoing daily consultations.

• HBO working and thinking level obtained through education and/or work experience;
• Good knowledge of Deployteq's products (on-the-job training);
• Knowledge of laws and regulations regarding email deliverability;
• Knowledge of the Personal Data Protection Act;
• Good written, communication and interpersonal skills in the Dutch and English language;
• Sense of responsibility, quality-conscious and independent;
• Highly customizable;
• Proactive and problem-solving skills;
• Very analytical and accurate.

Required Competencies and Skills

• Communication Skills
• Initiative
• Planning and organizing (proactive)
• Cooperate
• Market and customer focus
• Monitoring
• Analytical skills

• Pragmatic
• Being able to work accurately and accurately (quality-conscious)
• Ability to work independently and in a team.
• Stress-resistant and flexible
• Organizational talent

Specific action/knowledge requirements

Being creative in finding solutions, having a flexible and customer-oriented attitude. Result-oriented and process-oriented, able to deal with deadlines (workload) with constant attention to progress (progress monitoring).

Benefits

• Attractive secondary employment conditions such as collective health insurance, pension, 25 vacation days ( e.g. 40-hour working week), a laptop, good home working environment and expense allowance;
• Wellbeing package, including workshops, podcasts and one extra day’s leave.
• Volunteer days – one additional paid day each year to volunteer for a charity.
• Revenue and performance-dependent bonus that can be up to one month's salary.
• Plenty of opportunities to develop yourself, training budget, knowledge sessions and in-house Deployteq training.
• Nice coffee, fruit and a delicious lunch (For Hybrid workers 😉).
• A dynamic working environment, in which we give room for both personal and professional growth.
• Regular company outings, monthly drinks, quarterly lunches and sports and board games evenings.
• Centrally located office in a beautiful, wooded area, and easy to reach by public transport or car.
• Flexible working and working from home (Remote Working)

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

#LI-NW1