[ref. c18509518] Junior Field Engineer - Enkhuizen

Overview:

Nscglobal provides global support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Responsibilities:

• Windows OS (Windows 10 & 11)
• Microsoft Office & Office 365 applications
• PC/Laptop hardware, peripherals, including printers
• Mobile devices
• Audio Visual & conference room equipment

• Work with service providers to expedite and resolve issues impacting productivity
• Identifies and takes into account impact on other areas of own decisions or requests from the team
• Shares knowledge, experience and information which may be useful or of interest to others
• Contributes ideas to the team and supports the ideas of others
• Adhere to company and business unit policies and standards

Tasks:

• Perform basic troubleshooting of End-user devices
• Install and configure computer hardware, software, systems, printers, and scanners
• Update ticket status in ITSM tool
• Respond in a timely manner to service issues and requests
• Replace equipment as necessary
• Replenish stock in lockers and vending machines

Qualifications:

• Experience: 1 or 2 years