Technical Support Specialist

For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee’s success!

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
• Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
• Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
• Assess issues and escalate, if needed, to higher levels of client support
• Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
• Assist other department employees in troubleshooting difficult or time-sensitive problems
• Configure client equipment both locally and remotely
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
• Other duties as assigned by Supervisor

• 1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
• Proficient with Ubuntu or other Linux distribution highly desired
• Technical Support Specialist
• Solid understanding of mobile environments including Android and i OS, including development and logging tools
• Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
• Experience working with advanced software issues that require root cause analysis
• Experience maintaining small networks. Network+ a bonus, but not necessary
• Exposure to SQL commands a bonus
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Ability to learn new technologies quickly and deal with ambiguity
• Proficient in Internet related applications such as email clients, FTP clients and web browsers
• Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, Power Point)
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information
• Fluent in English required and fluent in Dutch or Germanlanguages
• Comfortable working hybrid with schedule of 8-5 out of our London office

Application Question(s):

• This role prefers being professionally proficient in speaking either German or Dutch. Are you professionally proficient in speaking German or Dutch?

Experience:

• Computer networking: 2 years (Required)
• Software troubleshooting: 2 years (Required)

Work authorization:

• Netherlands (Required)

Work Location: Hybrid remote in 1066 EP Amsterdam