Customer Success Specialist
Overview:
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world.A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are.At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
To strengthen our team in Nieuwegein, the Netherlands, we are looking for a full-time
Customer Success Specialist (m/f/d)
Responsibilities:
In the role of a Customer Success Specialist, you own the entire communication relationship with our customers and end users. You communicate effectively with both internal and external sales and management to better understand customer needs, maximize retention and growth, and share learning.Built relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
The focus of your work is in the following areas:
- Monitor and provide proactive strategy for the communication of contacts, leads, project and after sales.
- Perform initial on-boarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
- Monitor and achieve KPI’s and metrics
- Work closely with internal, external sales and AET team to ensure an exceptional customer experience and take care of any customer issues.
- You create and monitor reports for management.
- You support the management team in their daily business.
- Develop and share best practices with team members to continually improve the quality, effectiveness and efficiency of our processes.
- Conduct periodic customer success reviews that confirm satisfaction, resolve issues and optimize account results with the help of the Technical , the AET and customer care team.
- Provide insight to management, marketing and sales on what innovation and continuous improvement is needed in the customer experience, efficiency of our processes and customer engagement processes.
Qualifications:
Your profile:
- Minimum of a Bachelor’s degree in Business Management or similar field
- Strong computer skills
- Strong customer service skills
- Excellent verbal and written communication skills in Dutch, English and command of the French language is an advantage.
- Excellent multitasking skills
- Ability to lead and motivate others
- Strong analytical skills
- Ability to work in a team environment
We offer:
- A varied task in an internationally very successful company
- You can expect a committed and intercultural environment.
- An attractive salary package including company pension scheme and private supplementary insurance.
- Right from the start, you will receive a permanent employment contract and a long-term perspective
Have we aroused your interest? We would love to hear from you! Please send us your detailed application. We look forward to receiving your application and getting to know you better!