Video Collaboration Engineer
Role Description:
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world.And while that world may feel distant right now, we are seeing a growth in domestic travel, as well as preparing for the anticipated traveling boom that is soon to return. Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead.
With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure.
The world is waiting for us. Together, we will be ready.
This role does not come with relocation assistance.
Booking.com is looking for a Video Collaboration Operations Engineer. As a member of a small team, you will be part of the team responsible for the architecture, implementation, and maintenance of all AV, VC and Collaboration solutions used to collaborate with teams across the globe.These collaboration and communication applications and services include Zoom, Google Meet, Webex, AV hardware, Auditorium technologies, AV monitoring, AV asset management, Digital Signage (Appspace), Miro (digital whiteboarding), etc.
A Video Collaboration Operations Engineer responsible for managing the escalations queue of the video collaboration team. The Video Operations Engineer is a hands-on technician that solves problems related to video conference, digital signage, meeting rooms, auditoriums and everything related to audio and video within the office.Also responsible for implementing solutions to mitigate known issues from ever happening again. Collaboration Experience is the back office team responsible for the implementation and support of the internal video collaboration solutions in Booking.com.
You’re responsible for supporting highly reliable, well performing video solutions that fit our current ecosystem and running onsite events in our special spaces. You work together with the other departments of Booking, especially with Networking, Security and Infrastructure to deliver the best in class corporate video solutions in the market.You operate with minimal supervision, deep knowledge of our systems and independent judgment.
At Booking.com we have a data-driven and solution-focused mindset which gives you the freedom to solve problems in the most suitable way with confidence and data to show you are making a positive impact!
What you’ll be doing:
- In person support of events in all our special spaces such as the Auditorium and multifunctional spaces
- Responsible for escalations and our ticketing queue
- Training the IT Support teams to deflect escalations
- Troubleshoot video-related issues
- Maintain video collaboration escalations from support properly and keep the ticket queue up to date
- Assist the team with technical hands on fixes
- Eventually train users and create support material to better assist Service Desk and our colleagues
- Emphasis on Audio and Video technologies
- Support end users and hardware/software fixes
- Help implementing our video collaboration strategy
What you will bring:
Essential skills:
- Good hands-on experience with AV and Video Conferencing support, maintenance and implementations.
- Team player and fluent in the English language (both spoken and written).
- Strong organizational skills with a keen attention to detail
- Strong communication skills (verbal, written, quick thinking, collaborative, open-minded, motivational, and team building) and ability to collaborate effectively across the team and the organization
- Excellent interpersonal skills, with the ability to build relationships and collaborate within a diverse, cross-functional team.
- Self-starter with an ability to adapt and being open to learn new things.
- Ability to draft and present technical reports
- Proficient knowledge of various video conferencing platforms (Zoom, Google Meet, Cisco WebEx, BlueJeans, Pexip, etc.)
- Familiar with general AV equipment and terminology (cameras, video conferencing devices, sound boards, DSP, DTP, gain staging, XLR, etc.)
- Able to read and understand AV system diagrams and troubleshoot AV setups.
- Experience providing IT support in a corporate environment.
- Experience with macOS and Windows devices.
- Ability to troubleshoot networking issues.
Advantageous skills and abilities:
- Experience with video production, editing and live streaming.
- Experience supporting Miro and Appspace
- Understanding of TCP/IP networking
- Technical & operational knowledge with audio visual equipment in a live event setting, demonstrating proficiency in one of the areas across audio, video, lighting and projection disciplines.
- Understanding of video conferencing and live streaming protocols/codecs (H323, SIP, RTMPS, VP8, H.264).
- Events support such as video production, recording, audio and lighting desk operator
What we offer:
Benefits & Perks: Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
- Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
- Be part of a truly international fast paced environment and performance driven culture.
- Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone!
- Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
- Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
- Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
- Diverse and creative colleagues from every corner of the world.
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do.It’s a place where you can make your mark and have a real impact in travel and tech.”
We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.