Customer Service Officer FrieslandCampina Amersfoort

Customer Service Officer FrieslandCampina Amersfoort

Looking for a job in a customer service role? FrieslandCampina Amersfoort has a job for you as Cusomter Service Officer!

Wat ga je doen?

FrieslandCampina Amersfoort is looking for an enthusiastic Customer Service Officer with a focus on order management in particular. You will play a crucial role in ensuring client satisfaction and the smooth coordination of incoming orders to cash operations.

Responsibilities

From managing orders to collaborating with (internal) stakeholders, you will navigate through a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position, you will:

• Manage customer orders, ensure accurate and timely processing into the system;
• Ensure Clean Desk procedures in SAP related to orders, invoices and corrections;
• Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability;
• Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded;
• Keeping customers up to date by providing order updates, delivery schedules, and any necessary changes or delays.

This is a job for 32 or 36 hours a week. This job requires you to speak and write English AND French.

• Salary between €3300,- and €4100,-, depending on work experience;
• Choice to receive salary weekly or per 4 weeks;
• Full reimbursement when travelling by public transport, €0,23 per km when travelling by own transport;
• The chance to develop yourself in an international company!

Wat wij vragen:

• At least finished mbo level 4 in a relevant field;
• Speak and write English AND French fluently (near native level);
• Proficient in using Microsoft Office. Experience with SAP and Salesforce is a plus;
• A customer-centric approach with a passion for delivering exceptional service.

Gepubliceerd op: 17-04-2025